Aladdin98 Privacy Policy for Malaysian Players

1. Introduction and Scope

This Privacy Policy applies to the website, player accounts, gaming services, customer support channels, payment functions, and other services operated under the aladdin98 brand. It should be read together with the aladdin98 Terms & Conditions. By using the platform, you acknowledge that your information will be handled as described in this policy.

In this policy, “personal data” means information that identifies you directly or can reasonably be connected with you. “Processing” includes collecting, recording, organising, storing, reviewing, using, transferring, restricting, and deleting data. Aladdin98 acts as the controller of personal data collected through the platform unless another arrangement is expressly stated.

2. Information Aladdin98 Collects

Aladdin98 may collect information that you provide during registration, verification, deposits, withdrawals, customer support conversations, responsible gambling requests, and other account interactions. Required information depends on the service being used and the level of verification needed.

Account and identity information

• Full legal name, date of birth, residential address, nationality, username, email address, and phone number.
• Copies or images of a Malaysian identity card, driving licence, passport, proof of address, or a selfie used for identity verification.
• Account preferences, security settings, communication choices, and records of accepted terms.

Financial and transactional information

• Deposit and withdrawal amounts, account balance, bonus records, payment timestamps, and transaction references.
• Information associated with FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, or supported cryptocurrency transactions.
• Limited payment account details necessary to confirm ownership, reconcile a transaction, investigate fraud, or process a withdrawal.

Gaming and technical information

• Games opened, wagers placed, sports markets selected, winnings, losses, login records, and bonus participation.
• IP address, browser type, device model, operating system, approximate location, session identifiers, and security event logs.
• Customer support messages, complaint records, account notes, and responsible gambling interactions.

3. How Personal Data Is Collected

Most information is collected directly from you when you create or manage an aladdin98 account. Other information is generated automatically when you browse the site, sign in, place a bet, play a casino game, use a promotion, or make a payment. Aladdin98 may also receive limited information from payment processors, identity-verification providers, game suppliers, fraud-prevention systems, and technical hosting providers.

Where another person attempts to submit information on your behalf, aladdin98 may request further verification before acting. You are responsible for ensuring that personal information submitted to aladdin98 is accurate, current, and complete. Please update your account information when relevant details change.

4. Purposes of Data Processing

Aladdin98 processes personal data for legitimate and defined purposes, including:

• Creating, authenticating, maintaining, and securing player accounts.
• Confirming age and identity, completing KYC checks, and preventing duplicate or fraudulent accounts.
• Processing deposits and withdrawals in MYR or supported digital assets.
• Providing slots, live casino, EPL, Liga Super Malaysia, UFC, and other sports betting services.
• Calculating balances, settling wagers, applying bonuses, and maintaining transaction records.
• Responding to support requests, complaints, access queries, and technical issues.
• Detecting abuse, account takeovers, collusion, money laundering indicators, and suspicious payment activity.
• Applying deposit limits, self-exclusion controls, cooling-off periods, and other responsible gambling measures.
• Maintaining platform performance, diagnosing errors, and improving the aladdin98 user experience.
• Establishing, exercising, or defending legal claims and meeting record-keeping obligations.

Where consent is the appropriate basis for an optional activity, you may withdraw that consent through the available account controls or by contacting aladdin98. Withdrawal does not affect processing completed before the request was received, and it does not prevent processing required for another valid purpose.

5. Identity Verification and KYC

Aladdin98 uses identity verification to confirm that players are aged 21 or above, reduce impersonation, protect withdrawals, and identify potentially unlawful activity. Verification may be requested at registration, before a withdrawal, when payment details change, or when account behaviour requires additional review.

Documents may include a valid Malaysian identity card, driving licence, passport, recent utility bill, bank statement, and selfie. Aladdin98 may compare the submitted information with account details or use specialist verification tools to assess authenticity. Verification records are treated as sensitive and access is limited to personnel and providers who require them for authorised duties.

6. Payments and Financial Records

When you deposit or withdraw funds, aladdin98 records the amount, method, currency, processing status, and transaction reference. Payment providers may process additional banking or wallet information under their own privacy arrangements. Aladdin98 does not require or intentionally store a complete online banking password, e-wallet password, or private cryptocurrency key.

Transaction information may be reviewed to verify that a Maybank, CIMB, Public Bank, Hong Leong, FPX, DuitNow, Touch 'n Go eWallet, Boost, or GrabPay account belongs to the registered player. Aladdin98 may temporarily delay a withdrawal where identity, payment ownership, wagering activity, or security checks remain incomplete.

7. Cookies and Similar Technologies

Aladdin98 may use cookies, local storage, session tokens, and similar technologies to keep players signed in, remember settings, support language and display preferences, protect account sessions, measure page performance, and identify suspicious access attempts. Some technologies are essential for secure platform operation and cannot be disabled without affecting core functions.

Browser settings may allow you to block or remove certain cookies. Doing so can prevent aladdin98 from remembering preferences and may affect login, payments, game loading, or security checks. Analytics information should be assessed in aggregated or pseudonymised form where reasonably possible.

8. Disclosure of Personal Data

Aladdin98 does not sell or rent player information for third-party advertising. Personal data may be disclosed only where reasonably necessary to operate the service, protect players, investigate misuse, comply with an obligation, or resolve a dispute.

Authorised recipients may include:

• Identity-verification, payment-processing, fraud-prevention, hosting, security, and customer-support providers.
• Game and sportsbook suppliers where limited identifiers or activity records are needed to settle a wager or investigate a technical issue.
• Professional advisers, auditors, insurers, or dispute-resolution specialists subject to confidentiality requirements.
• Regulatory, law-enforcement, judicial, or other competent bodies where disclosure is legally required or reasonably necessary to prevent harm or fraud.
• A successor organisation involved in a legitimate restructuring, merger, or transfer, subject to appropriate data protection measures.

Service providers receive only the information needed for their assigned task and must handle it under contractual or equivalent safeguards. Aladdin98 evaluates providers according to the nature and risk of the processing they perform.

9. International Data Transfers

The technical operation of an online gaming platform may require information to be processed in locations outside Malaysia. Where aladdin98 transfers personal data across borders, reasonable contractual, technical, and organisational safeguards are applied in view of the destination, recipient, and sensitivity of the information.

Aladdin98 seeks to limit transferred data to what is necessary for hosting, security, identity verification, payment handling, game delivery, or support. Players may contact aladdin98 for general information about safeguards relevant to their data, subject to security and confidentiality limitations.

10. Data Security

Aladdin98 uses layered safeguards designed to protect personal data. Measures may include encrypted network connections, controlled staff access, account authentication, monitoring, logging, data segregation, backup procedures, vulnerability management, and incident-response processes.

No internet service can guarantee absolute security. Players also have an important role: use a unique password, keep login details private, enable available security controls, avoid shared devices, and sign out after using aladdin98. Contact support promptly if you notice an unfamiliar login, unexpected payment request, or unauthorised account change.

If a personal data incident creates a material risk, aladdin98 will investigate, contain the issue, document relevant actions, and issue notifications where required. Information about an incident may be limited where disclosure would compromise security or an active investigation.

11. Data Retention

Aladdin98 retains personal data for as long as needed to maintain an account and provide requested services. After account closure, certain records may remain necessary for fraud prevention, financial reconciliation, responsible gambling exclusions, complaint handling, legal claims, audits, and regulatory record keeping.

Retention periods vary according to data type, sensitivity, legal requirements, account history, and the risk of misuse. When information is no longer required, aladdin98 will delete, anonymise, or securely restrict it in accordance with internal retention procedures. A deletion request cannot override records that aladdin98 must retain for a lawful or protective purpose.

12. Player Privacy Rights

Depending on applicable law and the circumstances of the request, you may ask aladdin98 to provide access to personal data, correct inaccurate details, delete information, restrict processing, object to certain uses, or provide available data in a structured format.

Aladdin98 may need to verify your identity before completing a privacy request. This protects account information from being disclosed or changed by an unauthorised person. Requests may be limited where they affect another person's rights, reveal confidential security controls, interfere with fraud prevention, or conflict with a legal retention duty.

You may also review communication preferences through available account settings. Essential messages about account security, payments, policy changes, responsible gambling controls, or service administration are not promotional and may continue while an account remains active.

13. Responsible Gambling Information

Aladdin98 may process deposit levels, session frequency, wagering patterns, limit requests, support conversations, and account activity to administer responsible gambling tools and identify behaviour that may require review. Such information can be used to apply a cooling-off period, deposit restriction, session reminder, or self-exclusion request.

Self-exclusion records may be retained after account closure to help prevent re-registration and protect the player. This information is not used to encourage renewed gambling. For details about player controls and support, read the aladdin98 Responsible Gambling page.

14. Changes to This Privacy Policy

Aladdin98 may revise this Privacy Policy when services, technologies, legal requirements, or processing practices change. The updated version will appear on this page with a revised effective date. Material changes may also be communicated through an account notice or other suitable channel.

Players should review this page periodically. Continued use of aladdin98 after an update means the revised policy will apply to subsequent processing, except where fresh consent or another specific action is required.

15. Contact Us

Questions about this Privacy Policy, account information, security concerns, or privacy rights may be directed to the aladdin98 support team. Please provide enough detail to identify the request, but never include your password, banking password, e-wallet password, or cryptocurrency private key.

• Privacy and support email: [email protected]
• Support availability: Live chat is available 24/7 within the aladdin98 platform.
• Registered office: Kuala Lumpur, Malaysia.

Aladdin98 may request identity confirmation before discussing account-specific information. This step protects Malaysian players and helps ensure that personal data is released only to the authorised account holder.